Category: Business

AI may not steal many jobs after all. It may just make workers more efficient

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Read time : 3 mins

Level : Advanced

Customer Experience Representatives Stanley Solis, center, and other representatives take calls at an Alorica center, Monday, Aug. 19, 2024, in San Antonio. (AP Photo/Eric Gay)

By PAUL WISEMAN AP Economics Writer

WASHINGTON (AP) — Imagine a customer-service center that speaks your language, no matter what it is.

Alorica, a company in Irvine, California, that runs customer-service centers around the world, has introduced an artificial intelligence translation tool that lets its representatives talk with customers who speak 200 different languages and 75 dialects.

So an Alorica representative who speaks, say, only Spanish can field a complaint about a balky printer or an incorrect bank statement from a Cantonese speaker in Hong Kong. Alorica wouldn’t need to hire a rep who speaks Cantonese.

Such is the power of AI. And, potentially, the threat: Perhaps companies won’t need as many employees — and will slash some jobs — if chatbots can handle the workload instead. But the thing is, Alorica isn’t cutting jobs. It’s still hiring aggressively. Continue reading

Better Cities For Startups Than Silicon Valley

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Level : Intermediate

By Franklin Schneider | Wealth of Geeks undefined

Startups face difficult odds. About one-fifth of them fail in the first year, and nearly half don’t last five years.

Founders who start their business in a city with sky-high costs and limited access to talent may see their entrepreneurial dreams go under long before discovering if their business idea is even viable.

Historically, the West Coast has been a hub for startups and emerging tech companies, but as costs skyrocket, many young business owners moved across the country to more affordable cities on the East Coast, according to a new study from Clever Real Estate.

The top 10 startup cities in 2024 are:

  • Atlanta,Georgia
  • Miami, Florida
  • Orlando, Florida
  • Tampa, Florida
  • Austin, Texas
  • San Francisco, California
  • Washington, D.C.
  • Jacksonville, Florida
  • Charlotte, North Carolina
  • Dallas, Texas

Continue reading

Google agreed to pay millions for California news. Journalists call it a bad deal

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Level : Advanced

FILE – A Google sign hangs over an entrance to the company’s new building, Sept. 6, 2023, in New York. (AP Photo/Peter Morgan, File)

By TRÂN NGUYỄN Associated Press

SACRAMENTO, Calif. (AP) — Google will soon give California millions of dollars to help pay for local journalism jobs in a first-in-the-nation deal, but journalists and other media industry experts are calling it a disappointing agreement that mostly benefits the tech giant.

The agreement, which was hashed out behind closed doors and announced this week, will direct tens of millions of public and private dollars to keep local news organizations afloat. Critics say it’s a textbook political maneuver by tech giants to avoid a fee under what could have been groundbreaking legislation. California lawmakers agreed to kill a bill requiring tech to support news outlets they profit from in exchange for Google’s financial commitment. Continue reading

Too many people, not enough management: A look at the chaos of ‘overtourism’ in the summer of 2024

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Tuk-tuks drop off and pick up tourists at the gate of the 19th century Pena Palace in Sintra, Portugal, Friday, Aug. 9, 2024. (AP Photo/Ana Brigida)

By LAURIE KELLMAN Associated Press

SINTRA, Portugal (AP) — The doorbell to Martinho de Almada Pimentel’s house is hard to find, and he likes it that way. It’s a long rope that, when pulled, rings a literal bell on the roof that lets him know someone is outside the mountainside mansion that his great-grandfather built in 1914 as a monument to privacy.

There’s precious little of that for Pimentel during this summer of “overtourism.”

Travelers idling in standstill traffic outside the sunwashed walls of Casa do Cipreste sometimes spot the bell and pull the string “because it’s funny,” he says. With the windows open, he can smell the car exhaust and hear the “tuk-tuk” of outsized scooters named for the sound they make. And he can sense the frustration of 5,000 visitors a day who are forced to queue around the house on the crawl up single-lane switchbacks to Pena Palace, the onetime retreat of King Ferdinand II. Continue reading

One thing that hasn’t changed in Hollywood: male characters still more than double female ones

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Level : Intermediate

This image released by Warner Bros. Pictures shows Ryan Gosling, left, and Margot Robbie in a scene from “Barbie.” (Warner Bros. Pictures via AP)

By JAKE COYLE AP Film Writer

NEW YORK (AP) — In recent years the movie industry has gone through the streaming revolution, the pandemic, labor strikes and “Barbenheimer.” But after countless upheavals in Hollywood, you’re still more than twice as likely to see male speaking characters in theatrical releases than you are female ones.

Just 32% of speaking characters in the top 100 movies at the box office in 2023 were women or girls, according to the University of Southern California’s Annenberg Inclusion Initiative annual report released Monday. That’s very nearly the same percentage as when Stacy L. Smith first began the study in 2007. Then, it was 30% of speaking characters. Continue reading

Insider Q&A: LinkedIn is bullish on AI. Will that help job seekers?

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Level : Advanced

(AP Illustration/Jenni Sohn)

By HALELUYA HADERO AP Business Writer

Like many other technology companies, LinkedIn is all in on generative AI, the artificial intelligence systems that can create text, images and other media in response to queries.

The professional networking platform last month rolled out new AI features to help users search for jobs, tailor their resumes and create personalized cover letters from scratch.

Consumer-facing brands have shown more interest in LinkedIn, according to a May report by Emarketer, The market research firm credited the increased attention to new advertising formats and changes in user behavior on the Microsoft-owned platform.

The Associated Press recently spoke with LinkedIn Chief Product Officer Tomer Cohen about generative AI, the job market, brand marketing and TikTok creators. The conversation has been edited for length and clarity. Continue reading

Biden’s decision to drop out leaves Democrats across the country relieved and looking toward future

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George Ledbetter watches news of President Joe Biden dropping out of the 2024 race for the White House at They Say Restaurant in Harper Woods, Mich., Sunday, July 21, 2024. (AP Photo/Paul Sancya)

By JOEY CAPPELLETTI, MIKE HOUSEHOLDER and CHARLOTTE KRAMON Associated Press

HARPER WOODS, Mich. (AP) — After weeks of uncertainty about who would be at the top of the Democratic Party’s ticket in November, many voters expressed relief over the news that President Joe Biden would drop his reelection bid and began to think about who might replace him in a dramatically altered election landscape.

Jerod Keene, a 40-year-old athletic trainer from swing-state Arizona, had planned to vote for Biden in November but was thankful for the president’s decision, calling it “inevitable.” Keene said he’s excited about the next candidate, hoping it will be Vice President Kamala Harris, whom Biden endorsed on Sunday. Continue reading

California fast food workers now earn $20 per hour. Franchisees are responding by cutting hours.

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Lawrence Cheng, whose family owns seven Wendy’s locations south of Los Angeles, works in the kitchen at his Wendy’s restaurant in Fountain Valley, Calif., June 20, 2024. Cheng used to have nearly a dozen employees at his Fountain Valley location during the day. Now, he only schedules seven for each shift as he scrambles to absorb a dramatic jump in labor costs after a new California law boosted the hourly wage for fast food workers on April 1 from $16 to $20 an hour. (AP Photo/Jae C. Hong)

By JAIMIE DING Associated Press

LOS ANGELES (AP) — Lawrence Cheng, whose family owns seven Wendy’s locations south of Los Angeles, took orders at the register on a recent day and emptied steaming hot baskets of French fries and chicken nuggets, salting them with a flourish.

Cheng used to have nearly a dozen employees on the afternoon shift at his Fountain Valley location in Orange County. Now he only schedules seven for each shift as he scrambles to absorb a dramatic jump in labor costs after a new California law boosted the hourly wage for fast food workers on April 1 from $16 to $20 an hour.

“We kind of just cut where we can,” he said. “I schedule one less person, and then I come in for that time that I didn’t schedule and I work that hour.” Continue reading

So long plastic air pillows: Amazon shifting to recycled paper filling for packages in North America

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FILE – The Amazon logo is seen, June 15, 2023, at the Vivatech show in Paris. Amazon is moving from putting plastic air pillows in its packages to using recycled paper filling instead, a move that’s more environmentally friendly and secures items in boxes better. The company said Thursday, June 20, 2024 that it’s already replaced 95% of the plastic air fillers with paper filler in North America and is working toward complete removal by year’s end. (AP Photo/Michel Euler, File)

By MICHELLE CHAPMAN AP Business Writer

Amazon is shifting from the plastic air pillows used for packaging in North America to recycled paper because it’s more environmentally sound, and it says paper just works better.

The company said Thursday that it’s already replaced 95% of the plastic air pillows with paper filler in North America and is working toward complete removal by year’s end.

“We want to ensure that customers receive their items undamaged, while using as little packaging as possible to avoid waste, and prioritizing recyclable materials,” Amazon said. Continue reading

Facebook owner Meta seeks to train AI model on European data as it faces privacy concerns

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FILE – The Meta logo is seen at the Vivatech show in Paris, France, Wednesday, June 14, 2023. Meta said Monday, June 10, 2024, it wants to use data from users in privacy-conscious Europe to train its artificial intelligence models. It’s facing concerns about data protection while battling to keep up with rivals like OpenAI and Google. (AP Photo/Thibault Camus, File)

By KELVIN CHAN AP Business Writer

LONDON (AP) — Meta wants to use data from users in privacy-conscious Europe to train its artificial intelligence models, the social media giant said Monday as it faces concerns about data protection while battling to keep up with rivals like OpenAI and Google.

The company, which owns Facebook, Instagram and WhatsApp, said that in order to better reflect the “languages, geography and cultural references” of its users in Europe, it needs to use public data from those users to teach its Llama AI large language model. Continue reading